Frequently Asked Questions

 If we ship a gift basket to an incorrect address then it will be returned to us. Unfortunately, FedEx charges us a flat $15 fee to return the package, which we must in turn charge you. Once a package with an incorrect or incomplete address has left the building there is little we can do. On occasion we can reroute a package to the proper address for a fee of $15 but this is not always successful. Either way the package will be returned to us and must be sent back out for delivery. FedEx does not always call us to tell us that there is a problem delivering the package and we often do not find out there is a problem until the package is returned. In these rare instances, we ask for your patience and promise in return to do everything in our power to make sure your gift basket arrives in perfect condition and as soon as humanly possible. 

 Yes!* Shipments are guaranteed for Ground, 3 Day, 2 Day, Overnight and Saturday. If our delivery partner misses the delivery then we will refund the shipping on your gift. Please know that if the recipient is not home and was unable to deliver the package, this does not qualify as missing the delivery. Also, circumstances beyond our control, such as severe weather, natural disasters and so forth void the delivery guarantee. We run over 99% on time so trouble with shipping is a very infrequent event.  *Please note, during the months of November & December delivery times cannot be guaranteed due to the increase in carrier volume.   

 If a gift is being shipped to a hospital for a patient, it is delivered to a receiving area. From there, the hospital staff brings the package to a patient’s room. This process could delay the package from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. This process is to ensure the safety and privacy of the patients in the hospital. Please note: If you select your gift to be delivered on the weekend, its delivery can be delayed by this process.
 

 If a gift is being shipped to a college, the package is most often delivered to the Campus Mail Room. This occurs even when an exact address, complete with door number, is on a package. This is a security measure most colleges put in place to ensure the safety of their students. Please note: If you select your gift to be delivered on the weekend, its delivery can be delayed by this process. 

 If a gift is being shipped to a business, FedEx and UPS will deliver the package to the designated area where they deliver all other packages to the company. This may be a receiving area, a welcome desk, or an administrative desk. Many companies do not allow the delivery drivers to enter an office in pursuit of a recipient, so once the package has been signed for, it is the companies’ responsibility to make sure the gift reaches the correct person. 

 For Wine Gift Baskets and all other gifts that contain alcohol, yes, and a 21+ signature is required! This policy is non-negotiable; please do not ask for us to even bend this rule. For everything else, it is up to the discretion of the individual FedEx delivery driver. If the package can be safely left then they are instructed to do so, that way the recipient will receive their gift on the day it was intended. If they cannot leave the package in a secure location (door man building) the driver will have to come back later, and very often it is on the next day. 

 We use state-of-the-art instant foam packaging. Your gift will NEVER arrive with annoying popcorn and will be out of the box in seconds. The foam is perfectly formed to the contents of your gift and will require zero cleanup or hassle. Look for our competitors to use popcorn, paper, bubble wrap and other inferior packaging materials that while they protect the gift in transit, severely hinder the presentation and diminish the enjoyment of receiving the gift. 

 During the summer months it becomes necessary to ship chocolate gift baskets with ice packs to ensure they arrive in nothing less than pristine condition. They must also be shipped via FedEx Express and cannot be shipped over the weekend. We do this to make sure that your gift basket is perfect when it arrives.
 

 For a variety of reasons, we will occasionally run out of a specific item. While this does not occur often, we reserve the right to substitute the unavailable item for a different one of equal or greater value. 

If a shelf-stable item purchase is returned to us new and in original packaging within 15 days of delivery, we will offer a store credit for your order total and less our costs for shipping and handling each way.  However, please be mindful of the following details regarding returns:

Return Policy for Cancelled Orders
An order cannot be cancelled once it has been shipped. If you decide to cancel after shipment, our standard return policy applies.

Return Policy for Free Shipping Items
For items that shipped for free, our shipping costs will be deducted from your store credit.

Return Policy for Perishable Items
If a perishable item is returned to us marked as “undeliverable” we cannot offer a store credit. Unfortunately, unlike items that have a longer shelf life, items that are perishable are unable to be resold after they are sent back to us. When this situation occurs, we do offer customers a 20% discount on a replacement order.

Return Policy for Strawberry/Chocolate Dipped Products
If you are not completely satisfied with your purchase, give us a call and we will happily replace your order free of charge. Please note that we cannot be responsible for delivery address errors that cause delayed arrival/spoilage or incorrect handling/storage of the product after delivery.

Return Policy for Damaged Products
If a product arrives damaged or with items missing, please notify us within 15 days. We would be happy to send you a replacement as soon as possible. Please keep in mind that missing items may have been substituted.

Substitution Policy
For a variety of reasons, we will occasionally run out of a specific item. While this situation does not occur often, we reserve the right to substitute an item of equal or greater value in our product.

To return an item or order, please contact a member of our Customer Service Team at 561-876-8094.

 Each of our gifts is prepared and packaged to ensure that its integrity is preserved during transportation. Our standard shipping rates are based on the original price of the gift prior to any discounts, as detailed in the chart below:

Product Total
(Per Gift / Per Recipient)Standard Shipping Cost
Per Item$0.01 - $14.99  ($10.99)  $15.00 - $34.99 ($13.99) $35.00 - $44.99 ($15.99) $45.00 - $59.99 ($16.99) $60.00 - $74.99 ($19.99) $75.00 - $99.99 ($22.99) $100.00 - $149.99 ($24.99) $150+ ($26.99)

Express MethodCharge Per Item3-Day Express
(3 business days)$14.99
+ Standard Shipping2-Day Express
(2 business days)$18.99
+ Standard ShippingOvernight Express
(Guaranteed by End of Day)$24.99
+ Standard ShippingPriority Overnight
(Guaranteed by 10:30 AM)$28.99
+ Standard ShippingPriority Overnight – Saturday
(Guaranteed by 12:00 PM)$30.99
+ Standard Shipping

Shipping to APO/FPO
We do ship gifts to APO/FPO addresses. Standard shipping rates apply and there are no additional charges. Please note that gifts sent to these addresses can take between 6 to 12 business days for arrival and will be sent USPS.

Shipping to US Territories
We do ship to addresses in the US Territories. Standard shipping rates apply plus an additional fee of $10.95. Please note that gifts sent to these addresses can take between 6 to 12 business days for arrival.

International Shipping
We do ship gifts internationally. Our International Gift Page has a selection of products designed to get to the country of your choice, but please be aware that due to the destination’s customs procedures, transit times can vary. Shipping rates fluctuate based on the gift selection and the destination.

Ground Shipping - Saturday Delivery
We do ship gifts to arrive on a Saturday. Standard rates apply plus an additional fee of $3.95 for home delivery.

Fruit Gift Baskets
Our fruit baskets are made to order and are shipped daily to ensure absolute freshness. They can only be shipped with a maximum of two days in transit to guarantee that your recipient receives the best possible product.

Cheesecake & Other Frozen Items
Our cheesecakes and other frozen products require specialty insulated packaging and either gel-packs or dry ice to ensure the product arrives in perfect condition. These products can only be shipped with a maximum of two days in transit to guarantee that your recipient receives the best possible product.

Prices are subject to change without notice.